Frequently Asked Questions:
Get 25% Cash Back Offer with Citizen Bank Debit / Credit Card, on purchase of any eligible product listed on in Between October 14th, 2020 to October 22, 2020. Maximum cash back offer is Rs.2500 per customer.
Just go through the normal purchase process and checkout.
On the payment page, please select "Debit card / Credit Card / Scan Pay" or Bank Transfer Payment. You need to pay via Citizen Bank Debit /Credit Card at the time of delivery or use Scan Pay app of Citizen Bank.
Cashback shall be provided for purchases of Rs1000 and above
You can get cashback upto 25% of purchase amount or Rs 2500, whichever is lower. The maximum cashback amount is Rs 2500 per user.
Discount is available on both Debit/Credit Card of Citizen Bank, Scan & Pay from Citizen bank app or Citizen Bank online transfer.
Cash back will be credited 7 working days post the end of campaign date to Citizen Bank Account.
The Offer is applicable for a successful purchase. If Cash Back Discount is availed on any purchase, and it is subsequently cancelled, the refund amount of such purchase will be posted adjusting the Cash back discount amount.
If your payment failed while placing the order, gives you an option to revise your payment. If you revise your payment successfully within the offer duration, you will be eligible for the offer.
Once your order is processed, Cash Back will be calculated according to the category's listed below and cash back will be credited 7 working days post the end of campaign date to your Citizen bank Account.
  • 1. Large Home Appliances: 25% Cashback or upto Rs.2500
  • 2. Health & Fitness: 25% Cashback or upto Rs.2500
  • 3. Laptop & Computer: 25% Cashback or upto Rs.2500
  • 4. Mobile, Tablet & watches: 4% Cashback or upto Rs.2500
  • 5. Small Home appliances: 15% Cashback or upto Rs.2500
  • 6. Baby Product: 15% Cashback or upto Rs.2500
  • 7. Grocery & Other Categories: 10% Cashback or upto Rs.2500

Large Home Appliances Dashain Tihar Offer
Fitness Equipment Dashain Tihar Offer
Laptop Dashain Tihar Offer

Offer Terms and Conditions:
  1. This offer ("Offer") is provided by Citizen Bank and is made available on the website These Offer terms and conditions ("Offer Terms") are in addition to the Conditions of Use & Sale and Privacy Notice to which you agree to by using and Terms & Conditions of Citizen Bank Debit / Credit Cards. In the event of any conflict between the Conditions of Use & Sale and these Offer Terms, these Offer Terms will prevail, only for the purposes of this Offer.
  2. All Citizen Bank account holder or Debit / Credit Card issued by the Bank are eligible to avail the Offer
  3. The Offer is valid from October 14th to October 22nd, 2020 i.e. Always on (collectively "Offer Period"),unless revoked or extended by (in its sole discretion), without any prior notice and without any liability.
  4. Under this Offer during the Offer Period, purchase of any product(s) on ( and payments using a Debit / Credit Card issued by Citizen Bank or Scan & Pay from Citizen Bank App or Bank Transfer made via Citizen Bank shall be entitled to receive an Cash Back discount of 25% (upto Rs 2500)
  5. The maximum discount provided under this Offer will not exceed NRS 2500 per user during the offer period.
  6. The Offer is NOT applicable on payment made by customers using the 'Cash on Delivery' payment option.
  7. This Offer will not be applicable if the Customer or cancel the order and/or the user returns the Product and, in such a case, participation in the Offer will be deemed withdrawn. In such a scenario, only the net amount paid by the user will be refunded. In other words, the Cash Back discount will not be refunded.
  8. Dealayo and/or the Bank reserve the right to disqualify the customer from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer.
  9. Dealayo and/ or the Bank reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary any or all of these Offer Terms or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
  10. Customers are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis.
  11. Nothing herein amounts to a commitment by the Bank or Dealayo to conduct further, similar or other offers
  12. The above Offer is by way of a special offer and nothing contained herein will prejudice or affect the terms and conditions of the Card member agreement. The terms of the above schemes will be in addition to and not in derogation of the terms contained in the Card member agreement.
  13. By participating in this Offer, every Customer expressly agrees that Bank and Dealayo will not be liable or responsible for any loss or damage whatsoever that a customer may suffer, directly or indirectly, in connection with the Offer including but not limited to that associated with his/ her use or delivery or misuse of the Product(s). Bank shall not be liable for delivery, service, suitability, availability or quality of the products offered under this offer.
  14. Any customer availing this Offer will be deemed to have accepted these Offer Terms.

Mobile and Tablet Dashain Tihar Offer
Small Home Appliances Dashain Tihar Offer
Baby & Kids product Cash Back Offer